1. Overview

Y&S Sons Legacy Inc. is committed to customer satisfaction. If you are not completely satisfied with your purchase, we want to make it right. Please read this Refund and Returns Policy carefully before making a purchase.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be returned within 30 days of the delivery date
• The item must be unused, undamaged, and in its original packaging
• The item must not be a final sale, clearance, or non-returnable item
• You must have proof of purchase (order confirmation email or receipt)

Certain items are non-returnable for hygiene or safety reasons, including opened personal care products, used beauty tools, and intimate items.

3. How to Initiate a Return

To start a return, please contact us within 30 days of receiving your order:

• Email: info@ynssonslegacy.ca
• Include your order number, the item(s) you wish to return, and the reason for the return

Our team will review your request and respond within 2-3 business days with return instructions. Do not ship items back without first receiving return authorization.

4. Refunds

Once we receive and inspect your return, we will notify you of the status of your refund:

• Approved refunds will be processed within 5-10 business days to your original payment method
• Shipping costs are non-refundable unless the return is due to our error
• You are responsible for return shipping costs unless the item is defective or we made an error

If you purchased through Amazon or Shopify, please refer to those platforms’ respective return policies as well.

5. Exchanges

We offer exchanges for defective, damaged, or incorrectly shipped items. To request an exchange, contact us at info@ynssonslegacy.ca within 30 days of delivery. We will ship the replacement item once we receive the returned item.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately with:

• Your order number
• A description of the defect or damage
• Photos showing the issue

We will arrange a replacement or full refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account and contact your credit card company or bank, as processing times vary. If you’ve done this and still have not received your refund, please contact us at info@ynssonslegacy.ca.

8. Amazon & Shopify Purchases

For products purchased through Amazon.ca, please use Amazon’s standard return process through your Amazon account. For products purchased through our Shopify store, this Refund Policy applies in full.

9. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Y&S Sons Legacy Inc.
Calgary, Alberta, Canada
Email: info@ynssonslegacy.ca